The IT Support Contract service gives you peace of mind that your computer and network systems are being looked after and managed ‘behind the scenes’, leaving you to focus on running your business.
Our aim is to keep your IT systems operating, maximise your network up time, and to support your business’s productivity.
Plus, if your computers, network or other IT systems do encounter problems, we’ll be there to resolve those 'incidents' either remotely or onsite through one of our expert Support Engineers.
· Remote Monitoring and Management (RMM)
· Have all of your business’ vital technology remotely attended to around the clock. This might include routinely testing key IT systems and monitoring how your server and memory is used from month to month.
Hourly Rate Support Contract
Decide on how many hours of support you would like to use in any one month. This could be based on historical patterns or an assessment of future needs. Either way you can opt for remote support or Onsite Support – or a combination of both – then use these hours as needed.
The Hourly Rate Support Contract is very flexible. Use your hours for proactive management, scheduled installation visits, regular weekly visits or just for urgent IT Helpdesk Support.
Emergency Callouts will be charged at a higher rate for the first hour.
Monthly Support Contract
By choosing a monthly support contract, you can be confident that your IT Systems will be managed and supported professionally for the long term. We’ll put a custom support package together for your business based entirely around your own specific infrastructure and people needs.
You’ll then have a fixed rate monthly Support Contract – giving you complete peace of mind and leaving you free to focus on managing and building your business and serving your clients.
IT Support Contracts are fully customised around your business needs, based on the number of workstations in your business, and on the systems you want to support.
Call us now to discuss your I.T Support contract requirements on 0113 3189 287